Shipping and Delivery

ORDER PROCESSING

Order processing refers to the duration between placing an order on our site and the packaging and shipment of the items. At Next Stop: Glowing Beauty, LLC ("NSGB" "We" "Us" "Our"), we generally process and ship orders within 1 to 2 business days; please note that orders made after 12 noon EST will be processed the next business day. We offer domestic and international delivery services. Once your order has shipped, you will receive a shipping confirmation email containing tracking information and an estimated delivery date.

If, for any reason, an item is out of stock, we will notify you by either email or SMS. You will not be charged for any item that is out of stock. However, note that delivery times can also be subject to external factors as shall be described herein this policy and, therefore, cannot be guaranteed.

ORDER CANCELLATION

Once your order is placed, we have a very limited window to cancel your order. If you need to cancel your order, please let us know as soon as possible by contacting us through our contact form or by sending us an email at hello@nextstopglowingbeauty.com with the subject line "Cancellation" and your NSGB order number. We can't guarantee that we'll be able to catch your order before it gets to our warehouse for fulfillment, as we process orders as quickly as possible, but we'll try our absolute best. Please note that fees may apply if your order has already been processed. Thank you for your understanding.

WHERE DO WE SHIP TO?

We offer both domestic and international shipping to selected countries using trusted carriers.

ADDRESS INFORMATION

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we can change anything after an order is placed.

If you do need to make any address changes, please inform us as soon as possible within a 15 minute time frame from placing your order, by filling out our contact form or emailing hello@nextstopglowingbeauty.com, with the subject line "Change my address" along with the order number. The sooner we know, the sooner we can start helping you out with those changes.

Unfortunately, if your email is outside of our 15-minute grace period, we will not be able to make any changes.

NSGB cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.

ESTIMATED SHIPPING FEE

A shipping estimate and/or shipping fee will be calculated and added to the total purchase amount at checkout. The actual shipping fee may vary depending on the shipping method, geographical location, and other circumstances.

However, for US domestic orders above $49, flat rate shipping is free. For orders below $49, a flat shipping fee rate of $5 to $8.00 will be applied depending on the items being purchased.

We may utilize our shipping partners' API to provide real-time shipping rates at the checkout for international orders. This ensures that you are aware of the shipping costs associated with your order before finalizing your purchase.

ESTIMATED DELIVERY DATE

Estimated delivery dates for both domestic and international orders provided by NSGB are non-binding, and the time of delivery cannot be guaranteed. This estimated delivery timeframe will be displayed to you at checkout before you complete your order.

While we do our best to make sure shipments arrive quickly and in good condition, we shall not be liable for any delays, loss, or damage in transit. NSGB shall not be held responsible for any shipment/package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances (flight delays, equipment malfunction etc.), or an act of God and will not refund the cost of shipping.

Multiple days of delays on shipments can be caused by any of the above-mentioned events regardless of the shipping method selected at the point of checkout.

SHIPPING/CARRIER DISCLAIMER

We do our best to make sure shipments arrive quickly and in good condition. However, we shall not be liable for delays beyond our control. NSGB shall not be held responsible for any shipment/package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances (flight delays, equipment malfunction etc.), or an act of God and will not refund the cost of shipping.

Multiple days of delays on shipments can be caused by any of the above-mentioned events regardless of the shipping method selected at the point of checkout.

SHIPMENT REROUTES, OR SHIPMENTS RETURNED TO NSGB

In the event that an order is placed with incorrect shipping information and requires a change of address, the customer will be charged a rerouting fee and any additional shipping charges that may apply to such rerouting or return to NSGB. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location.

MISSING OR LOST PACKAGES

In the rare event of a missing, significantly delayed or lost package, please contact the carrier first. When you call them, please make sure you have the tracking number handy so they can look it up for you. They will be able to provide some more information about where it was delivered and can hopefully help you locate it.

If our carrier is unable to locate your package, please email us directly at hello@nextstopglowingbeauty.com with the subject line "Missing Package," along with the order number and your full name so that we can further assist you in resolving the issue. We are unable to replace packages until they have been confirmed missing.

INTERNATIONAL SHIPPING, IMPORT DUTIES, TAXES, AND FEES

International Customers: International shipment may be subject to import taxes, customs duties, and fees, which are imposed upon the shipment reaching your country, and such customs charges must be fulfilled by you. We have no control over such charges, so we may not be able to give an accurate estimate of what such charges may be. In some countries, duty (not sales tax) applies only above a certain amount for some items (Brazil $50.00, Israel $75.00, Australia $900.00 etc.). Please check before buying.

We advise you to check with FedEx or the DHL customs office to determine what these additional costs will be prior to buying.

These charges are normally collected by the shipping company or when you pick the item up. Please do not confuse them with additional shipping charges.

TRACKING YOUR ORDER

You will receive an email notification the day your order has been shipped with a shipping confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches your doorstep. Please be advised that our confirmation email may be received as SPAM depending on your inbox's security settings. Check your 'SPAM' or 'Junk' mail inbox periodically.

QUESTIONS AND CONCERNS?

Please email us at hello@nextstopglowingbeauty.com for questions, comments, and feedback or contact us via our "contact us" form on the website.